WASREB TENDER MARCH 2024
REQUEST FOR EXPRESSION OF INTEREST
(CONSULTING SERVICES – FIRM SELECTION)
| ASSIGNMENT TITLE: | STRENGTHENING ACCOUNTABILITY SYSTEM IN THE MANAGEMENT OF WATER SERVICES IN KENYA |
| CONTRACT REF: | KE-WASREB-012024-CS-QCBS |
The Water Services Regulatory Board (WASREB) is a regulatory state corporation established under
Water 2016 with the main objective of protecting the rights and interests of consumers in the provision
of water services. The main functions of WASREB include setting standards for water quality, customer
service, and financial sustainability, monitoring the performance of water service providers, setting water
and sewerage tariffs for water service providers, providing information and education to consumers
about their water rights and promoting public participation in the water sector.
Towards this end, various regulatory tools as well as accountability instruments have been established
to enhance consumer participation in service delivery. The tools rolled out to support this include public
participation in policy making, tariff setting and licensing, service contract, service charters, governance
guidelines, customer satisfaction surveys, consumer complaint mechanisms and right to information
access.
Despite all these numerous instruments, accountability, transparency and better governance continues
to be the weakest link in provision of water services. It is against this background that WASREB
intends to undertake an in-depth review of accountability instruments in place to determine levels of
adoption, effectiveness and incentives of different players involved in either enforcement or adherence
to these instruments.
1. The main objective of the assignment is to improve/enhance accountability mechanisms in water
services delivery. The specific objectives include,
i. Determine bottlenecks in adoption of accountability instrument in Water Services provision.
ii. Review existing accountability framework for water service provision.
iii. Recommend modalities for strengthening and revamping accountability framework for water
service provision.
iv. To generate tools that will stimulate action among different stakeholders involved in Water
Services.
2. The duration of the assignment is four (4) months.
3. The detailed Terms of Reference (TOR) for the assignment can be obtained at the address given
on 8 below.
4. The consultancy is open to a firm. The consultant(s) should have,
i. An excellent understanding of institutional legal and policy set up in water services provision in
Kenya.
ii. Demonstration of experience either at regional or international level.
iii. Evidence of having undertaken a similar assignment in the past
iv. Excellent understanding of incentive structures of actors involved in water services delivery.
v. Familiarity with transparency, accountability, governance and participation frameworks in
water sector.
5. The expected deliverables from this assignment include:
i. Inception report clearly outlining the consultant’s understanding of the assignment, methodology
for meeting the set objectives, including modalities of engaging with various state and
non-state players and timeline for each agreed milestone.
ii. A comprehensive report on efficacy, adequacy and adoption of accountability instruments
at different levels of governance.
iii. Precise report on human behavior activities promoting or undermining adoption of accountability
instruments.
iv. A detailed power point presentation (PPT) with summarized findings, recommendations and
roll out plan for strengthening current tools.
v. Four regional validation workshop report.
vi. A finalized detailed report with WASREB, COG and stakeholders’ feedback.
vii. Simple consolidated tool that can be used by the regulator and county government to foster
accountability.
6. The Water Services Regulatory Board (WASREB) now invites eligible consultants to express their interest
in providing the services. Interested firms should provide information demonstrating that they
have the required qualifications and relevant experience to perform the Services.
7. Further information can be obtained at the address below during office hours, i.e., 0900 to 1600
hours, from Monday to Friday excluding lunch hour (1300 to 1400 hours) and public holidays.
8. Expressions of interest must be delivered in person or by mail to the address below, so as to reach
by 22nd March 2024 at 1100hrs. The EOI may also be deposited in the Tender Box on 5th Floor NHIF
Building and MUST be clearly marked “CONTRACT REF: NO.KE- WASREB-012024-CS-QCBS: Consultancy
Service for: STRENGTHENING ACCOUNTABILITY SYSTEM IN THE MANAGEMENT OF WATER
SERVICES IN KENYA addressed to:
Chief Executive Officer
Water Services Regulatory Board
P.O. Box 41621-00100, Nairobi
5th Floor, NHIF Building,
Tel: +254 (0) 202733561
E-mail: info@wasreb.go.ke