PROVISION OF CATERING SERVICES – SAFARICOM
SAFARICOM TENDER JUNE 2024
| EXPRESSION OF INTEREST |
PROVISION OF CATERING SERVICES
| Document Release Date : | 24th May 2024 |
| Last Date for Receipt of Proposals : | 12th June 2024 at 5:00 PM (Kenyan Time) |
- INTRODUCTION
Safaricom PLC is a leading telecommunications company offering a comprehensive range of integrated telecommunication services, including mobile and fixed Voice, SMS, Data, Internet and Mobile money (M-PESA) to over 30 million subscribers. Safaricom currently holds a market share of 69% and commands the widest mobile network coverage enabling it to maintain its position as the region’s mobile market leader. Our efforts are geared towards positively impacting the lives of those in the communities around us and thus we strive to change the present to improve the future.
As an employer of choice, Safaricom believes it is at its best when its employees are at theirs. Safaricom therefore strives to provide an exceptional and meaningful working environment by removing barriers so that employees can focus on the things they love, both inside and outside of work. Some of such benefits include the Provision of Catering Services to staff.
This document constitutes the formal Request for Expressions of Interest (EOI) for Provision of cafeteria services at our office blocks based at Westlands and Mlolongo and Eldoret.
- AIMS AND OBJECTIVES
This Expression of Interest (EOI) document is intended to lead to the identification of suppliers that can demonstrably having enough capacity and experience to provide catering services in a manner that enables Safaricom to meets its expectations.
Safaricom is therefore soliciting from interested companies an Expression of Interest clearly demonstrating the following:
1 The profile of the company detailing the years of experience as prime service providers of cafeteria services. Detailed Organogram showing key personnel such as Chef, sous chef, senior steward and steward.
2 The principal place of business and outlets/offices clearly indicating the exact locations submit supporting documents for office ownership(lease) & county licenses.
3 Financial capability – submit 2 years audited account.
4 Current list of clients where similar services has been carried out and the number of people
5 served in each of the outlets. Provide recommendation letters of at least 5 clients from the clients and contacts. (NOT MORE THAN 5YEARS)
| Name of Corporate Client | No. Years’ Service been Provided | Number of people served |
1 Provide evidence of compliance to Tax compliance, NHIF, NSSF and WIBA.
2 Share a sample of a two-week rotational menu – Indicate your capacity to provide food variety through proactive development of high-quality menus (organic/sustainable and health-conscious options, allergies, culturally diverse, etc. to be included)
3 Sign and stamped Company Health and safety policy
4 Proof of having a Company Waste Management policy
5 Proof of having a company Food Safety policy.
6 Evidence of food hygiene certification and sample of staff medical certificates (max 5 samples )
7 Describe your internal quality food standards/ HACCP/SOP and a defined FIFO.
8 Provide details of how you intend to support the customer in relation to the aspects listed – Speed of responsiveness, Complaint Resolution Analysis, Service Recovery Effectiveness, Service Quality Audits,
9 Does your company have a system that allows the customer to share feedback instantly? If yes describe your feedback mechanism and if it allows integration with the client’s internal system. Share sample reports.
- SCOPE OF SERVICES
The catering services process includes but not limited to;
- Preparation of Food
- Weekly meal reports
- Daily cleaning of the kitchen and stores
- Collection and segregation of garbage and general cleaning
- Stocking of the raw foods, beverages, consumables, cutlery and crockery
- Inspection and Maintenance of kitchen equipment’s and facility- inspection and maintenance done by Safaricom
- Frequent sanitization of the cafeteria space furniture and fittings -This is done by soft services vendor
1) Requirements for provision of catering services
- Business permit provided by the county government.
- Valid medical certificates for all staff engaged at the kitchen
- Day to day food handling processes.
- OSH-As provided in the OSH schedule
- Certificate of good conduct for all employees
- Food handling certificate
2) Responsibilities for suppliers;
The supplier will provide the following;
- Cooking Gas
- Dish cloths and sponge
- Serving trolleys and serving trays
- Washing pastes (Axion), detergents (Jik), Scouring agents,
- Serviettes, Toothpicks, salt and pepper shakers,
- Kitchen cutlery and crockery
- Uniform for their staff-Hair nets, Closed shoes, Name tags, Blouse/shirt/skirt/trouser, Gumboots for cleaning stewards
- Menu display board
- Cooking pots (Sufuria’s)
- Take away-Brown bags and containers
- Food grade gloves-polygloves
- Cleaning Buckets and mops
- Practice FIFO
Responsibilities of Safaricom Limited
- Safaricom will cater for:
Water Electricity
Kitchen equipment repairs
- Safaricom will also provide kitchen equipment at the said premises. However, the supplier will be required to provide additional equipment if need be. Additionally, the supplier shall be expected to use and keep the equipment in good working order and maintain all the Kitchen equipment in their possession for the time they are on contract with Safaricom Ltd and hand them over as in good working condition.
- SUBMISSION OF RESPONSES
Interested suppliers should submit their response to this via the portal. Any questions regarding the EOI should be emailed to CKiteme@Safaricom.co.ke and copied to ewere@safaricom.co.ke on or before 12th June 2024.
NEXT STEPS
- Review of submitted Expressions of Interests
- Prequalification of shortlisted suppliers
- Issuing of tender to prequalified suppliers.
NOTE:
- Only the suppliers who meet our minimum requirements will be considered for further discussions.
- Safaricom reserves, at its sole discretion, the right to select or reject, either in totality or partially, any or all proposals made in the context of this EOI. Any such decisions made will be final and no correspondence will be engaged into, other than for the purpose of informing the bidders of the outcome of the process.
- Safaricom and its authorized representatives are hereby authorized to conduct any inquiries or investigations to verify the documents and information submitted in connection with this application.
Similar Requirements relating to this EOI are accessible via the below link. Kindly review all instructions on this document before proceeding to submit via the link below. https://egjd.fa.us6.oraclecloud.com/supplierPortal/faces/FndOverview?fndGlobalItemNodeId=itemNode_supplier_portal_supplier_portal
Important Instructions on Enquiries and submission of Responses
- a)All new and participating suppliers for this EOI will be expected to first register as new suppliers via the below link; https://egjd.fa.us6.oraclecloud.com/fscmUI/faces/PrcPosRegisterSupplier?prcBuId=300000002465003
- b)All registered suppliers who would like to participate in this EOI can access the EOI through below link
- c)Note that the responses to this RFI are to be submitted via the Safaricom i-sourcing portal.
e-mail responses may not be considered.
- d)Companies in the SIG categories are encouraged to apply
- e)The responses to this EOI are to be submitted via the Safaricom i-sourcing portal and e-mail responses WILL NOT BE CONSIDERED.
- f)Once logged in, all interested suppliers can access the EOI by following below steps: Supplier Portal>>Negotiations>>View Negotiations>>*Invitation Received (pick number 1608)>> Search.
- g)The EOI response should not include pricing/commercial proposal
- h)All responses should be provided in standard file formats i.e., XLSs, DOC(X) and PDF.
- i)Any link submitted together with the documentation should lead to an MS OneDrive folder and not Google Drive or WeTransfer. Submissions with links to platforms other than MS OneDrive will not be accessible on our end and will not be considered.
- j)Any costs associated with the preparation and submission of the response to the EOI shall be borne by the vendor.