CO-CREATION OF A PARTNER MANAGEMENT & TRADE AUTOMATION SOLUTION 2023 – SAFARICOM

SAFARICOM PLC TENDER AUGUST 2023 

CO-CREATION OF A PARTNER MANAGEMENT & TRADE AUTOMATION SOLUTION.

Document Release Date:        8^th  AUGUST 2023

Last Date for Receipt:              16^th  AUGUST 2023

1.0  INTRODUCTION

Safaricom PLC is the leading integrated communication and financial services provider in Kenya, with a steadily growing subscriber base, SME customers and distribution partners. The company is continuously expanding and reviewing its business, to meet the changing competitive landscapes, needs, and profiles of its customers. Our efforts are geared towards positively impacting the lives of those in the communities around us and thus we strive to change the present to improve the future.

The company has dynamic operations running within the direct and indirect channels of the business, resulting to the need of digitizing and automating our trade operational processes, drive simplification, efficiency and flexibility to easily adopt to the dynamic operational environment and provide better visibility for both internal and partners reporting needs gaining a competitive edge of the business. To achieve this, we are seeking an automation partner who will support in the creation of the solution.

2.0  AIMS AND OBJECTIVES

This Expression of Interest (EOI) is intended to identify an experienced and reputable solutions provider who will jointly develop with Safaricom PLC a solution that will facilitate Partners management and SFE automation, with the IP proprietary rights being a Safaricom’s vest. The supplier with be tasked to jointly (with SFC) design, building, support and manage the solution in line with the industry’s best practice.

The interested companies who express interest in co-creating this solution MUST have a demonstrable capacity and experience in designing, building, testing, commissioning, supporting & maintaining a dynamic Partner management, distribution, and sales force effectiveness system. In this regard, the solution MUST have the capabilities listed on their website using the link https://www.safaricom.co.ke/about/join-safaricom/our-suppliers/tenders

3.0  SUBMISSION OF ENQUIRIES AND RESPONSES

All enquiries relating to this EOI and the final responses should be addressed to; Cokumu1 @Safaricom.co.ke ; copy to bids@Safaricom.co.ke on or before 16th AUGUST 2023 5:00PM EAT.

4.0  EOI Requirements for the bidders

Listed on the detailed TOR on their website.

5.0  INSTRUCTIONS TO RESPONDENTS

Below are instructions that responses to this EOI MUST adhered to;

1. Please provide all responses in standard file formats i.e. XLSs, DOC(X) and PDF.
2. Please NOTE that the receipt of a response shall not bind Safaricom into any contractual agreements with the vendor responding to this EOI. Such arrangements shall only come into place once a tender process has been undertaken and an award issued to successful bidder(s) as evaluated technically and commercially.
3. Please NOTE that any costs associated with the preparation and submission of the response to the EOI shall be borne by the vendor.
4. Please indicate if you intend to submit this bid as a joint venture/consortium or any other joint format and state the partner in this case.
5. Please submit your organization and staff experience information in the format provided in appendix 1 (Information on staff and organization experience) of this document.
6. Please share accompanying links to demos/documentation on the necessary technical descriptions of previous work undertaken of a similar nature.

6.0  NEXT STEPS

Once Safaricom PLC receives responses to this EOI on the closure date indicated, an Evaluation

Committee will be constituted to evaluate the responses provided by the EOI respondents.

–         The Evaluation Committee constituted shall evaluate all the responses to the EOI and including all supporting documents, links & documentary evidence. Please NOTE that failure to submit requisite supporting documents or documentary evidence, may lead to rejection of the EOI response.

–         The Evaluation Committee may seek additional documents as it deems necessary, at its discretion as part of the evaluation exercise that will be undertaken

–         EOI respondents who meet the minimum requirements will be called for a detailed presentation for further evaluation of their technical capability, product quality, Quality Analysis procedure, etc. as part of the EOI evaluation.

–         Only those EOI respondents that meet the minimum requirements indicated in the Aims and Objectives section will be shortlisted following successful presentation of their offering/solution proposal

–         Successful potential partner(s) will be notified accordingly.

Below is a summary of activities from when the EOI will be sent out to closure/contracting.

NOTE: These dates are tentative and any changes that deviate from the below will be communicated.

7.0  NOTE

Safaricom PLC reserves, at its sole discretion, the right to select or reject either in totality or partially, any or all proposals made in the context of this EOI. Any such decisions made will be final and no correspondence will be engaged into, other than for informing the bidders of the outcome of the process