KENYA BANKERS ASSOCIATION TENDER 2021 

EXPRESSION OF INTEREST: CONSULTANCY FOR PROVISION FOR PERSONS WITH DISABILITY TRAINING SERVICES

The Kenya Bankers Association (KBA) is the financial sector’s leading advocacy group and the umbrella body of the institutions licenced and regulated by the Central Bank of Kenya (CBK) with a current membership of 47 financial institutions. Following insights from the 2019 KBA Customer Satisfaction Report on the challenges Customers With Disabilities face while accessing banking services, the Association coordinated a study that culminated in the Banking industry Persons With Disability Digital Accessibility Report and Case Study. The report and case study highlighted accessibility challenges from the perspective of this important segment of the banking public, providing recommendations on remedies. The interventions include training all banking industry staff to be sensitive to Customers With Disabilities, as well as equip branch and customer service staff with basic Kenyan Sign Language skills. In line with the banking industry’s commitment to advance digital accessibility for Customers With Disability, KBA invites eligible firms to express interest for the provision of consultancy services within the scope below:

Scope of Work

  1.             Provision of certified/accredited Kenyan Sign Language (KSL) training for banking environment communication (to be delivered online).
  2.             Provision of certified/accredited KSL training services for banking environment communication ( to be delivered face-to-face ) in the following counties: Nairobi, Mombasa, Kisumu, Eldoret, and Nakuru.

      iii.            Production of Persons With Disability banking environment etiquette and sensitivity self-training module to be deployed on an e-Learning platform.

  1.             Production of high quality short self-training KSL videos covering content customised for the banking environment.

Submission Requirements

  1.             Interested and qualified companies should submit the following:
  2.             Experience providing Kenyan Sign Language training services preferably within the banking/financial services industry.

      iii.            A letter expressing interest and availability to undertake the assignment within the provided scope and timeline.

  1.             Provide four institutional reference letters from reputable institutions indicating prior experience in providing similar services. Please note that individual references are not applicable.
  2.             A brief case study on the assignment and a summary of why the consultancy is suited to undertake the assignment. The proposal should include timelines, deliverables, and a summary of the proposed execution approach, and with considerations on the banking environment.
  3.             current KRA Tax Compliance Certificate.

   vii.            Financial proposal detailing contract price, supported by breakdown of costs.

Timelines

Below are the timelines:

  1. Circulation of the RFP document: 21st May 2021
  2. Proposal Submission deadline: 31st May 2021
  3. Review of proposals and meetings with shortlisted firms: 1st June 2021

Submission Process

Completed proposals and correspondence should be addressed to:

Kenya Bankers Association

 Email: sfi@kba.co.ke

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