PROVISION OF A SERVICE MANAGEMENT SUITE 2023 – SAFARICOM PLC

SAFARICOM PLC TENDER OCTOBER 2023 

PROVISION OF A SERVICE MANAGEMENT SUITE

INTRODUCTION

Safaricom PLC is the leading integrated communication and financial services provider in Kenya, with a steadily growing subscriber base. The company is continuously expanding and reviewing its business, to meet the changing competitive landscapes, needs, and profiles of its customers. Our efforts are geared towards positively impacting the lives of those in the communities around us and thus we strive to change the present to improve the future.

The company has a ticketing portal whose current version is out support and legacy. For Safaricom to remain competitive and serve customers better, there is need to implement a cost effective, best in class and modern ITSM solution to manage and deliver quality business services to internal staff, enterprise customers and Safaricom partners.

AIMS AND OBJECTIVES

This Expression of Interest (EOI) is intended to identify an experienced and reputable service provider who will supply Safaricom PLC conduct with a Service Management Solution.

The supplier with be tasked with solution design and planning, implementation, testing, technical support, and user training.

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