KENYATTA NATIONAL HOSPITAL TENDER JANUARY 2024 

REQUEST FOR PROPOSAL (RFP)
PROVISION OF CONSULTANCY SERVICES FOR CUSTOMER SATISFACTION
SURVEY RFP NUMBER: KNH/RFP/004/2023-2024.
1.1 Kenyatta National Hospital invites sealed tenders from interested, qualified and competent audit firms
possessing the requisite license, skills, resources and experience for the provision of Consultancy Services
for Customer Satisfaction Survey.
1.2 Interested eligible candidates may obtain further information from and inspect the tender documents at the
KNH Administration Block- Supply Chain Management room 6 between 9:00am to 4:00pm, Monday to
Friday excluding Public Holidays.
1.3 The tender document can be accessed and downloaded from the Hospital’s website www.knh.or.ke or Public
Procurement Information Portal (PPIP) supplier portal (http://www.tenders.go.ke free of charge.
1.4 Proposal document can also be obtained from the office of the Director, Supply Chain
Management located at the Hospital’s Main Administration Block Room 6 from Monday
to Friday between 9.00 a.m.to 4.00 p.m. upon payment of a non-refundable feeof Kshs.
1,000.00 per document in the form of Cash, Bankers Cheque or Money order made payable
to Kenyatta National Hospital..
1.5 The firms that download the document must arrange to forward their particulars/contacts to Procurement
through email address procurement@knh.or.ke before the closing date for records and for the purposes of
receiving clarifications and/or addendum, if any. Additional information relating to this tender, if any, will
be availed through the Hospital’s website and PPIP from time to time.
1.6 Prices quoted should be inclusive of all taxes, must be expressed in Kenya shillings and shall remain valid
for a period of 120 days from the closing date of the tender.
1.7 Tenders shall be SECURELY BOUND (SPIRAL OR BOOK), paginated and serialized in the
correctsequence.
1.8 Duly completed RFP documents, in a plain sealed envelope marked; “R F P FOR THE
PROVISION OF CONSULTANCY SERVICES FOR CUSTOMER SATISFACTION SURVEY:
KNH/RFP/004/2023-2024 should be returned and deposited in the Tender Box situated at the
Supply Chain Department entrance at the Administration Block on or before 23/01/2024 at
10.00am.
CHIEF EXECUTIVE
OFFICER, KENYATTA NATIONAL HOSPITAL,
P. O.BOX 20723 – 00202,
NAIROBI.

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