SUPPLY AND INTEGRATION OF CONTENT MANAGEMENT SYSTEM 2023 – SAFARICOM PLC

SAFARICOM PLC TENDER NOVEMBER 2023 

SUPPLY AND INTEGRATION OF CONTENT MANAGEMENT SYSTEM

1.0  Introduction

Safaricom PLC, Kenya’s leading integrated communications services provider, is actively seeking strategic partnerships for the Supply, Implementation, and Integration of a Content Management System (CMS). The primary objective of this document is to delineate the essential qualifications and details that Safaricom is seeking from industry experts with expertise in this field. Therefore, it is anticipated that the information provided in this document will serve as a reference point for the collection of responses from prospective partners.

2.0  Scope

The scope of this initiative is to procure and implement an end-to-end Content Management System including any prerequisite activities related to the project delivery.

This include but shall not be limited to:

Streamline integration with other platforms and services.

• Centralize all Safaricom content for efficient management.
• Harness cutting-edge technologies like Big Data, artificial intelligence, and predictive analytics to enhance content delivery in a secure and personalized manner.
• Deliver clearly defined Performance Dashboards.
• Ensure timely notifications, alerts, and exceptions to maintain 24/7 service availability.
• Prioritize cost optimization, particularly in asset management and operational expenses.
• Create a user-friendly system for content management, curation, and editing.
• Implement structured content organization and categorization.
• Implement version control for system changes.
• Enable multi-channel publishing, allowing content distribution across various platforms, including websites, mobile apps, social media, and email newsletters.
• Manage workflow and approval processes for content creation and publishing.
• Provide advanced search filters and metadata support for effective content search and retrieval.
• Establish a media management system, including a media library for organizing images, videos, and other media assets, with automated resizing and optimization for different purposes.
• Support content localization and multi-language capabilities for adapting content to various regions and cultures.
• Incorporate SEO-friendly features to improve content visibility on search engines.
• Enable content scheduling, allowing planned content publication and unpublishing.
• Integrate with analytics and reporting tools for tracking content performance.
• Offer integration options and open APIs for customized development and extensions.
• Implement security and role-based access control.
• Ensure content backup and recovery mechanisms, including disaster recovery.
• Provide user training and comprehensive support resources.
• Address scalability and performance concerns, including system latency and capacity.
• Allow customization of the CMS’s appearance to align with brand and design requirements.
• Foster community and user engagement to encourage interaction and participation.

Bidders are expected to share detailed responses showcasing the firm’s capacity and experience in offering Content Management System with the capabilities detailed in the EOI document.

3.0  Submission of Enquiries and Responses

All enquiries relating to this EOI and the final responses should be addressed to Cokumu1@safaricom.co.ke by 3rd of November 2023 12:30 PM EAT

The deadline for submission of responses is November 13th, 2023, 5 Pm EAT to Cokumu1@safaricom.co.ke

4.0  Requirements for the bidders

More details on the requirements for this EOI can be found on their website:  https://www.safaricom.co.ke/about/join-safaricom/our-suppliers/tenders

5.0  Instructions to Respondents

1. a)The EOI response should not include pricing/commercial proposal.
2. b)All responses should be provided in standard file formats i.e. XLSs, DOC(X) and PDF.
3. c)The receipt of a response shall not bind Safaricom into any contractual agreements with the bidder. Such arrangements shall only come into place once a tender process has been undertaken and an award issued to successful bidder(s) as evaluated technically and commercially.
4. d)Any costs associated with the preparation and submission of the response to the EOI shall be borne by the vendor.
5. e)State if you intend to submit this bid as a joint venture/consortium or any other joint format
6. f)Organization and staff experience information to be submitted in the format provided in appendix 1 (Information on staff and organization experience)
7. g)Share accompanying link to demos/documentation on the necessary technical descriptions.

6.0  Evaluation Process and Follow-On Steps

Once Safaricom PLC receives responses to this EOI on the closure date indicated, an Evaluation Committee will be constituted to evaluate the responses provided by the EOI respondents.

–         The Evaluation Committee constituted shall evaluate all the responses to the EOI including all supporting documents, links & documentary evidence. Please NOTE that failure to submit requisite supporting documents or documentary evidence, may lead to rejection of the EOI response.

–         The Evaluation Committee may seek additional documents as it deems necessary, at its discretion as part of the evaluation exercise that will be undertaken.

–         EOI respondents who meet the minimum requirements may be called for a detailed presentation for further evaluation of their technical capability, product quality, Quality Analysis procedure, etc. as part of the EOI evaluation.

–         Only those EOI respondents that meet the minimum requirements indicated in the EOI requirements section will be shortlisted following successful evaluation of their offering/solution proposal. If not contacted one month after submission of your proposal, consider your bid to have failed to meet the minimum threshold to progress to the next stage

–         Only shortlisted partners shall be invited for Request for Proposal evaluation.

Below is a summary of activities from when the EOI will be sent out to closure/contracting.

7.0  Note

Safaricom PLC reserves, at its sole discretion, the right to select or reject either in totality or partially, any or all proposals made in the context of this EOI. Any such decisions made will be final and no correspondence will be engaged into, other than for informing the bidders of the outcome of the process.