TENDER FOR SUPPLY OF MOBILE NETWORK BENCHMARKING SERVICES 2024 – SAFARICOM PLC

SAFARICOM PLC TENDER MAY 2024  

SUPPLY OF MOBILE NETWORK BENCHMARKING SERVICES

1.0  Introduction

Safaricom PLC, the leading mobile services provider in Kenya, boasts a steadily growing subscriber base. The company is consistently expanding and upgrading its systems and processes to align with the evolving needs of its customers. In pursuit of this objective, Safaricom continually seeks partnerships with competent and reputable suppliers and service providers to fulfill various requirements.

To this end, Safaricom intends to engage services of a reputable supplier for the EXPRESSION OF INTEREST FOR SUPPLY OF MOBILE NETWORK BENCHMARKING SERVICES

Scope

The scope of the solution will constitute but not limited to:

1.         Mobile Benchmarking Services – This is in terms of conducting an independent evaluation of Mobile services while providing a ranking of all the operators under test. The methodology should focus on customer-perceived network quality covering a wide range of mobile services. The Benchmarking Framework should be based on a unified measurement for international comparability.
2.         Deep Dive Analysis – This is in terms of technical analysis of issues picked during the Benchmarking, Failure classification and recommendations on top key issues. The full details of the scope will be provided in an RFP (Request for Proposal) that will be sent out to the successful suppliers shortlisted through this EOI process.

2.0  EOI Requirements for the bidders

Interested bidder should demonstrate their suitability and is expected to share detailed responses showcasing the firm’s capacity and experience in the scope by responding to the EOI requirements accessible using the link; https://www.safaricom.co.ke/images/Downloads/EOI-MOBILE-BENCHMARKING-SERVICES.pdf

3.0  Important Instructions on Enquiries and submission of Responses:

1. a)The responses to this EOI are to be submitted via the Safaricom i-sourcing portal and e-mail responses WILL NOT BE CONSIDERED.
2. b)All suppliers NOT registered/prequalified with Safaricom and would like to participate in this EOI will be expected to register as new suppliers via the below link to be able to access the EOI.

https://egjd.fa.us6.oraclecloud.com/fscmUI/faces/PrcPosRegisterSupplier?prcBuId=300000002465003

Not all items in the link are mandatory. Mandatory items are the ones in Asterix (*).

1. c)All registered suppliers who would like to participate in this EOI can access the EOI via below link:

RFI 1570

Alternatively, Once logged in, all interested suppliers can access the EOI by following below steps:

Supplier Portal>>Negotiations>>View Negotiations>>*Invitation Received (pick NO.)>> Search.

1. d)For any support/enquiries relating to this EOI, kindly send an email to TMakandi@Safaricom.co.ke and PGathura@safaricom.co.ke.
2. e)The EOI response should not include pricing/commercial proposal.
3. f)All responses should be provided in standard file formats i.e., XLSs, DOC(X) and PDF. Any link submitted together with the documentation should lead to an MS OneDrive folder and NOT Google Drive or WeTransfer. Submissions with links to platforms other than MS OneDrive will not be accessible on our end and will not be considered.
4. g)The attachments should be submitted in folders properly labelled as per the index listed above. Organize your submission to have folders A to E as listed above.
5. h)Any costs associated with the preparation and submission of the response to the EOI shall be borne by the vendor.

4.0  Evaluation Process

Once Safaricom PLC receives responses to this EOI on the closure date indicated, the evaluator shall evaluate all the responses to the EOI including all supporting documents & documentary evidence. Please NOTE that failure to submit requisite supporting documents or documentary evidence, may lead to rejection of the EOI response.

The Evaluation Committee may seek additional documents as it deems necessary, at its discretion as part of the evaluation exercise that will be undertaken.

EOI respondents who meet the minimum requirements may be called for a detailed presentation for further evaluation of their technical capability, product quality, Quality Analysis procedure, etc. as part of the EOI evaluation.

Only those EOI respondents that meet the minimum requirements indicated in the EOI requirements section will be shortlisted following successful evaluation of their offering/solution proposal.

5.0  Next Steps

Suppliers that express interest to participate in the provision of the above-mentioned scopes and meet our requirements, shall be prequalified in their area(s) of expertise, subject to the provision of required documentation.

Suppliers that meet the minimum evaluation in the EOI and pre-qualification criteria will be considered for further discussion on the tender process.

6.0  Note

Safaricom PLC reserves, at its sole discretion, the right to select or reject either in totality or partially, any or all proposals made in the context of this EOI. Any such decisions made will be final and no correspondence will be engaged into, other than for informing the bidders of the outcome of the process.

The receipt of a response shall not bind Safaricom into any contractual agreements with the bidder. Such arrangements shall only come into place once a tender process has been undertaken and an award issued to successful bidder(s) as evaluated technically and commercially.