COMMUNICATIONS AUTHORITY OF KENYA TENDER SEPTEMBER 2023 

PUBLIC NOTICE

UNAUTHORISED PROVISION OF TELECOMMUNICATION AND POSTAL/COURIER SERVICES

The Communications Authority of Kenya (CA) is the regulatory agency for the ICT industry in Kenya with responsibilities
in telecommunications, e-commerce, broadcasting and postal/courier services. CA is also responsible for
managing the country’s numbering and frequency spectrum resources, administering the Universal Service Fund
(USF) as well as safeguarding the interests of consumers/users of ICT services.
It has come to the notice of the Authority that certain entities, including individuals, are providing Internet services,
installing communication systems and providing postal/courier services without requisite licenses.
The Authority would like to remind the public that under the Kenya Information & Communications Act, 1998, it is
an offence for anyone to provide communication services without being duly licensed. The Authority guides that,
cases of suspected illegal service providers be reported to it through chukuahatua@ca.go.ke for investigation.
Further, the Authority would like to advise the public of the importance of procuring communications services from
duly licensed service providers in possession of valid annual compliance certifi cates. For the avoidance of doubt
the current year’s compliance certifi cates pertain to the period 1st July 2023 to 30th June 2024.
Members of public are further advised that obtaining services from compliant licensees provides signifi cantly
better customer experience in terms of quality services and robust consumer protection.
The list of licensed telecommunication service providers and postal/courier service providers can be found on our
website at this link: https://www.ca.go.ke/licensee-register. Compliant licensees can be verifi ed with the Authority
at any time.
Investors interested in providing communication services in Kenya are advised to download the relevant Application
Forms from the Authority’s website: https://www.ca.go.ke/license-application-forms-fees complete and
submit for consideration.
The application forms detail the requirements for each licence category, and applicable regulatory fees.
Issued on 19th September 2023.
Ezra Chiloba
Director General/CEO

 

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